privacy policy
The Coffee Studio
Last updated: April 2026
1. Who we are
The Coffee Studio LTD operates coffee shops and co-working spaces in London. This privacy policy explains how we collect, use, and protect your personal information when you use The Coffee Studio mobile app (“the App”) and our services.
Business: The Coffee Studio LTD
Locations:
Greenwich – 44 Creek Road, London, SE8 3FN
Battersea – V1 Railway Arches, Patcham Terrace, London, SW8 4FN
Contact:hello@thecoffeestudioldn.com
2. Information we collect
Account information
When you create an account, we collect:
Full name
Email address
Mobile phone number
Date of birth
Password (stored securely, never in plain text)
Payment information
Wallet top-up amounts and transaction history
We do not store your full card details — all card payments are processed securely through Stripe
Loyalty data
Stamp collection history
Rewards earned and redeemed
Member number
Device information
Push notification tokens (to send you order updates and promotions)
Approximate location (only when you grant permission, to find your nearest store)
Usage data
App activity logs (stamps, payments, rewards)
Order history
3. How we use your information
We use your information to:
Create and manage your account
Process wallet top-ups and payments
Track your loyalty stamps and rewards
Send you push notifications about orders, payments, and promotions
Find and display your nearest store
Verify your phone number during registration
Send digital gift cards on your behalf
Improve our services and app experience
4. Legal basis for processing
We process your data based on:
Contract: To provide you with our loyalty programme, wallet, and ordering services
Consent: For marketing notifications and location services (you can opt out at any time)
Legitimate interest: To improve our services, prevent fraud, and ensure security
5. Who we share your data with
We share your data only with trusted service providers who help us operate the App:
Provider
Purpose
Data Shared
Supabase
Database and authentication
Account data, transactions
Stripe
Payment processing
Payment amounts (not full card details)
Expo
Push notifications
Device tokens
Twilio
SMS verification
Phone number
SumUp / GoodTill
Point of sale integration
Member number, wallet balance
Google Wallet pass
Member number, name
We never sell your personal data to third parties.
6. Data retention
Account data: Retained while your account is active. You can request deletion at any time
Transaction history: Retained for 7 years for accounting and legal purposes
Push notification tokens: Deleted when you log out or uninstall the App
Location data: Not stored — used only in real-time to find your nearest store
7. Your rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Delete your account and associated data
Object to marketing communications
Port your data to another service
Withdraw consent at any time
To exercise any of these rights, contact us at hello@thecoffeestudioldn.com.
8. Security
We take the security of your data seriously:
All data is transmitted over HTTPS (encrypted in transit)
Passwords are hashed using industry-standard algorithms
Sensitive data is stored in encrypted secure storage on your device
Our servers are hosted on secure cloud infrastructure
Staff access to customer data is restricted and logged
We conduct regular security reviews of our systems
9. Cookies and tracking
The App does not use cookies. We do not use any third-party analytics or advertising trackers.
10. Children’s privacy
The App is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will delete it.
11. Push notifications
We send push notifications for:
Payment confirmations
Stamp and reward updates
Order status updates
Auto-reload confirmations
Promotional offers (with your consent)
You can disable push notifications at any time through your device settings.
12. Location data
We request location access solely to:
Show your nearest Coffee Studio store
Display distance to each location
Location data is processed on your device and is not stored on our servers. You can deny or revoke location permission at any time in your device settings.
13. Changes to this policy
We may update this privacy policy from time to time. We will notify you of significant changes through the App or by email. The “Last updated” date at the top of this page will always reflect the most recent version.
14. Contact us
If you have any questions about this privacy policy or how we handle your data:
Address: The Coffee Studio, 44 Creek Road, London, SE8 3FN
ICO: If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk